Store Policies

PRODUCTION TIME:

Our candles are hand-poured, and we often make each candle once an order is placed.  Please allow 3-5 Business days for processing.  

REFUNDS, RETURNS, OR EXCHANGES:

All sales are final.  We do not allow returns or exchanges.  As candles are generally made after an order is placed, we allow cancellations up until the order is fulfilled.  However, if there is a problem your order, please contact us immediately so that we may resolve the problem.

DAMAGED CANDLES:

Our candles are made using glass containers, and there is always a risk of candles being damaged during shipping.  We do our best to package the candles in a way that does not allow them to break, but unfortunately accidents happen.  If your order is broken when it arrives, please send a message to hello@whiteorangecandleco.com along with a picture of the damaged items and we will happily ship out a replacement free of charge.

SHIPPING:

Orders are shipped Monday through Friday during the cooler months and Monday through Wednesday during the hotter months to ensure that your package does not sit in a hot truck or facility over an extended period.  Orders are not shipped on weekends or holidays.

Our shipment carriers of choice are UPSP (United States Postal Service) and UPS (United Postal Service).  Both carriers offer a variety of domestic shipping speeds, and those choices will be displayed at checkout.

Shipping costs for your order will be calculated at checkout in real time based upon your location and the weight of your package.

We ship to APO/FPO military addresses within the continental United States only.

We do not ship to P.O. Boxes.

We currently do not offer international shipping.

LOST OR STOLEN SHIPMENTS:

Once orders have been shipped, they become the responsibility of the shipping carrier.  We are not responsible for delayed deliveries, stolen packages, or any other issues that may arise while the order is in the hands of the shipping carrier.  If a problem does occur in shipping, you will need to contact the shipping carrier to resolve or make a claim.  We are happy to try and assist if a problem arises, but please note that we cannot give refunds based on issues that occur during shipping.

SHIPPING CONFIRMATION AND ORDER TRACKING:

You will receive a shipment confirmation with your tracking number via email once your order has been shipped.